SHIPPING + HANDLING
We try to keep a full inventory, but every item is handmade and we take time to make sure it's perfect for you! It can take up to two weeks to ship your order but we try are hardest to get them all out same week. If you are in need of a custom or rush order, send us an email with details and we will do our best to accommodate!
We are not responsible for lost + stolen items.
RETURNS + EXCHANGES
Bandanas: We are confident you and your pup will be in love with your new bandana but if for some reason you aren't, or it's the wrong size, we gladly accept returns and exchanges of unused items.
Collars + Leashes: We do NOT accept returns/exchanges for slip-collars as they are made custom to fit your pups neck. Be sure to properly measure your pup before ordering! We DO accept returns/exchanges for unused buckle collars + leashes.
Dog Tags: We do not accept returns/exchanges for dog tags as they are made custom for you. Make sure to double check spelling before ordering.
Bow Ties: We do not accept returns/exchanges for bow ties at this time.
+ Email email@example.com within 14 days of date of delivery to let us know of an exchange or return.
+ Ship items back within 30 days of delivery for a full refund or exchange.
+ Customers are responsible for return shipping costs.
+ Products must be unwashed and unused. If the item is not returned in its original condition, Luck of Tuck holds the right to deny a refund.
Make sure to properly check items before each use. Luck of Tuck is not responsible for accidents while wearing any Luck of Tuck gear.